Spa Etiquette
Relaxation and peace of mind at Chill Spa
All appointments must be pre-booked, you can do this by phone and email.
All guests must arrive on time for your appointments. If you are running late, we may have to reschedule your appointment.
No children are allowed into the spa, strictly over 18s.
Only clients who are booked for treatments are allowed into the spa.
All guests can arrive an hour prior to use thermal suite before their treatment.
If you wish not to use the facilities, residents can arrive 15 minutes prior and non-residents can arrive 30 minutes prior.
Hotel guests are to shower and change in their room prior to your visit to the spa.
Robes and Slippers will be provided to you.
Non-residents are to shower in the changing rooms prior to use of spa facilities & treatments. Robes, towels & flip flops will be provided in a clean and sanitised locker.
To preserve the harmony within the spa, we kindly ask you to turn off your mobile phone. Our Thermal Suite and Relaxation Rooms are Quiet Zones, and we appreciate your co-operation with this to maintain a tranquil experience.
Please do not use our services if you have even the mildest of symptoms. Postpone your appointment, we are okay with that.
Rest assured we have implemented some strict policies and new protocols to ensure that you are kept safe in our hands.
Lastly, it is our number one priority to ensure all customers have a relaxed and pleasant experience here at Chill Spa, we appreciate your patience at this time as we adjust to the “new normal”.
If you have any questions or queries about spa etiquette at Chill Spa, please call us on 096 23511 or email spa@theicehouse.ie
The Chill Spa Team x
