Home / Cancellation Policy


We have adjusted our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:

New & existing reservations for upcoming travel in 2020:

All existing reservations made can be changed or cancelled at no charge up to 48 hours before your scheduled arrival.


Existing Advance Purchase Rate non-refundable reservations for travel through July 2020:

Guests holding these fully prepaid reservations who have decided not to travel may rebook for a later date, any time to  December 31st 2020. 

Reservations can be changed or cancelled up to 48 hours before a scheduled arrival.


Third Party Bookings: 

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.


The Ice House looks forward to welcoming all our guests in the future.