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PRIVACY & COOKIE POLICY

The Ice House is committed to protecting and respecting your privacy.

We adhere to the Privacy Policy (the “Policy”) together with any disclaimers sets out the basis on    which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed.  Please read the following carefully to understand our use of personal data.  Please note that the Policy relates only to living individuals in relation to personal data relating directly to themselves, and not to persons in any other capacity.

 

Information we may collect from you

We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities. We may collect and process Data.  Including the following in the course of providing services to you, which could contain your personal data:

your full name; your address;  your various email addresses;  your various phone numbers  including  mobile    phone numbers; your nationality; your address; financial  information about you, including  your  bank  account  details,  credit  card  details,  or  other  payment details;  details  of  contracts  you  have  entered with third parties for us to provide services to you; details of your relationship to other  parties;  details  of  your  membership  of  professional or other organisations;  your  date  of  birth;  details  of  your  children  and  other  relations;  medical  details,  including  details  of  allergies;  details  of  your  car  registration number;  details  of  your driving licence;  details  of  your  passport  and  all  other  Data  which  you  ask  us  to  process on  your behalf,  or  which  is  necessary  for  us  to  process  in  order  for  us  to  fulfill our role as providing accommodation, gym, leisure,
retail or food related services to you.

We may also process other data, which is not personal data. When  you  access  our  website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.

 

Security and where we store your personal data

We are committed to protecting the security of your personal data.  We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure.  We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.

The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your personal data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your personal data.  By submitting your data, you agree to this transfer, storing and processing. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk.  Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.

 

Uses made of your personal data

We use your personal data that we hold to:

  • In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
  • carry out our obligations arising from any contracts entered into between you and us;
  • in our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
  • comply with legislation; and/or
  • notify you about changes to our services.

List of services

  • Accommodation
  • Spa
  • Leisure
  • Gift Vouchers and Spa beauty products
  • Restaurant, bar service and other food related services.

We may use your data to send you information relating to our services, events and products which may be of interest to you.
If you do not want us to use your data in this way, please notify us to that effect.

We keep your Data for varying periods according to our Retention Schedule.

 

Disclosure of your information

We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Currently we disclose your Data to the following providers.

Provider/Recipient                                          State “EU” or alternatively state jurisdiction to which the Data is transferred

Hotsoft                  EU
Revinate                  USA
Roomyield                  EU
Avvio                  EU
Mailchimp                  USA
Siteminder                  EU

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

Cookies

This policy sets out what type of cookies we use, how we use them, and how you can control and manage them.

What is a cookie?

A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: strictly necessary cookies, performance cookies, functional cookies, and cookies for targeting and advertising purposes.

Types of cookies and why we use them

Strictly necessary cookies:  These cookies are necessary for the website to function and cannot be switched off in our systems. Without these cookies, services you have asked for, like adding items to the shopping basket, logging in or filling in forms cannot be provided. You can set your browser to block or alert you about these cookies, but some parts of our website will not then work. These cookies do not store any personally identifiable information.
Please see a full list of cookies used on our website below:

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Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular, see how visitors move around the site, and whether they clicked on a link. This lets us know where we are doing well, and where we can improve, as well as making sure the pages load quickly and display properly. All information these cookies collect is aggregated and therefore anonymous. Please see a full list of cookies used on our website below:

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Functionality cookies: These cookies enable the website to provide enhanced functionality and personalisation by remembering choices you make (such as your username or ID, language preference, or the area or region you are in). They may also be used to provide services you have asked for, such as watching a video. They may be set by us or by third party providers whose services we have added to our pages. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites. If you do not allow these cookies then some or all of these services may not function properly. Please see a full list of cookies used on our website below:

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Marketing cookies: These cookies track browsing habits and are used to deliver targeted (interest-based) advertising. These cookies may be set through our site by our advertising partners with our permission. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They remember that you have visited a website and this information is shared with other organizations, such as advertisers. They do not store directly personal information but are based on uniquely identifying your browser and internet device. You can opt out of these cookies and continue to use our website. Please see a full list of cookies used on our website below:

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Managing Cookies

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended to avail of our services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

Where you give consent to the use of cookies, that consent can be withdrawn at any time by adjusting your cookie settings. If you want to know more about cookies, please visit the following websites, which include detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: http://www.aboutcookies.org/

Please also click below for detailed information on how to disable and delete cookies in some commonly used browsers: http://www.digitaltrends. com/computing/how-to-delete- cookies-in-chrome-firefox- safari-and-ie/ 

 

Links to other sites

Our website may, from time to time, contain links to and from other websites.  If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies.  Please check those policies before you submit any data to those websites.

 

Your data rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below:  -

1.The right to access data relating to you (‘access right’). Please see Form 1a here;

2.The right to rectify/correct data relating to you (‘right to rectification’). Please see Form 2a here;

3.The right to object to processing of data relating to you (‘right to object’). Please see Form 3a here.

4.The right to restrict the processing of data relating to you (‘right to restriction’). Please see Form 4a here

5.The right to erase/delete data relating to you (i.e. the “right to erasure”). Please see Form 5a here; and

6.The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’). Please see Form 6a here;

The controller for the purposes of GDPR is The Ice House.

 

Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion.  If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it.  By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

Contact Us

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at chill@theicehouse.ie. All requests will be dealt with promptly and efficiently.

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