The Ice House FAQ page
We have tried to cover the most common guest questions below. In case you cannot find the answer to your query below, please contact us directly at reception either via telephone +353(0)9623500 E: firstname.lastname@example.org and we will be happy to help!
Q: Where exactly is The Ice House?
A: The Ice House four star hotel is located in Ballina Co. Mayo. For directions to The Ice House please see our directions page HERE.
Q: How close is The Ice House to attractions?
A: Ballina town centre - 5 minutes drive
Belleek Woods – 7 minutes drive
Foxford Wollen Mills - 20 minutes drive
Enniscrone Beach – 15 minutes drive
Downpatrick Head – 40 minutes drive
Enniscrone Golf Club – 15 minutes drive
Q: What is the hotel doing to ensure health and safety of guests and staff post Covid-19?
A: Read our Operations Policy for post Covid-19 here for peace of mind ahead of your stay. Our staff have completed the Fáilte Ireland COVID-19 Safety Charter and our Chill Spa team have completed the Barbicide Certification also to ensure the health and safety of guests and our staff during these unusual times.
Q: What is there to do around the hotel?
A: Take a look at our Things To Do pages.
Q: Does the hotel have a car park and is it included in the rate?
A: All our guests can avail of free parking onsite.
Q: What is the history of The Ice House?
A: Originally called the ‘Iceland Cottage’ this luxury Ice House hotel in Mayo is a building steeped in history. Strategically positioned on the Moy Estuary, (which became the principal sea-port of Ireland) in the late eighteenth and early nineteenth century tons of wild salmon were preserved here under ice before being shipped to the markets of Dublin and Liverpool. Today it stands built anew, once again a place to rest a while…but in an altogether different kind of cool.
Q: What does our "no show" policy entail?
A: If you do not show on the day of your booking, you will be charged the full amount for your reserved accommodation.
If you have booked our "advanced purchase" or "stay and save" rates, you will incur a 100% penalty charge for the entire duration of your stay.
For our cancellation policy in full, click here.
Q: What time is check out?
A: Check-out is 11am.
Q: What time is check in?
A: Check-in is officially from 4pm. Earlier check-in is subject to room availability. If it is not possible to check-in earlier than 4pm, our guests may leave luggage with our Front Office team at the reception area.
Q: What is the hotel’s credit card policy?
A: We require a credit card to make and secure a booking. We accept Visa, MasterCard and Amex credit cards.
Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?
A: Yes, we offer a variety of welcome amenities that can be placed in a guest’s bedroom. For example, we can arrange for wine, flowers or chocolates to be placed in a guest bedroom. Please contact us in advance of your stay to arrange this.
Q: Do you have family rooms?
A: We have family rooms, comprising of a double bed & a pull out sofa bed. To guarantee availability of a suitable room please contact us on 096 23500 and we’d be happy to help.
Q: Do you have cots for children?
A: We can offer to include one baby cot into most of our room types, free of charge.
Q: Are pets permitted?
A: Only certified guide dogs are permitted in our hotel.
Q: Do you have wheelchair accessible rooms?
A: We have 1 wheelchair accessible room.
Q: Does the hotel provide international adaptors?
A: There are standard Ireland/UK plug sockets in all of our bedrooms. Adapters for United States and European plugs are available from our reception desk for a small deposit.
Q: When booking online, how can I be sure that I will have a room reservation?
A: If you book a room through our website, you will be sent an automated confirmation number followed by a reservation number from the hotel directly. This will be sent to the email address you provide in your booking form.
Q: Do you offer hairdryers in your guestrooms?
A: Yes, all of our bedrooms are equipped with a hairdryer for your complimentary use.
Q: Do you provide coffee makers in your guestrooms?
A: Yes, all of our bedrooms are equipped with bottled water and a kettle and tea/coffee for your complimentary use.
Q: Do you provide irons and ironing boards for use during my stay?
A: Yes, irons and an ironing boards are available in every bedroom.
Q: Is the hotel air-conditioned?
A: We do not have air-conditioned rooms in the hotel.
Q: Do your rooms include VAT?
A: Yes, our room rates quoted include VAT.
Q: Do you have connecting rooms?
A: No, we do not have interconnecting bedrooms.
Q: Can children share my room?
A: Children are welcome to stay in our family rooms or we can add cots to our double rooms as required. To request a family room or with more specific accommodation requests please contact us on 096 23500 and we’d be happy to assist.
Q: Do you offer Breakfast in bed?
A: Yes, we can offer breakfast in bed, there is a door hanger in each guest bedroom with information on the breakfast menu and costs for this service. To use, please complete the door hanger details and hang it on the outside of the guest bedroom when you retire for the evening.
Q: Is Internet access available?
A: Yes, our guests have complimentary access to The Ice House’s high-speed Wi-Fi.
Q: What is the cancellation policy?
A: Our Flexible Rates have a cancellation policy of notice by 14:00 GMT 48 hours prior to the arrival date booked. Our Advanced Purchase rates are payable at the time of booking and each reservation is non-transferable and non-refundable.
For our cancellation policy in full, click here.
Q: What time is breakfast served?
A: Breakfast is served each morning in the restaurant from 7:30am to 10:30am.
Q: Does The Ice House have upcoming offers available?
A: Yes. Please check out our offers page or please sign up to receive our newsletters that include exclusive offers not available to the public.
Q: Does The Ice House have a restaurant?
A: We have a number of dining options at The Ice House; Lunch is served daily from 1pm, Dinner served daily from 6pm to 9pm, Sunday Lunch is served from 1pm to 3pm and our Early Bird Menu is offered Sunday to Friday from 6pm to 6:45pm.
Q: Do you have spa facilities at The Ice House?
A: Yes, our guests have access to our outdoor thermal area for €10 per person for a 2 hour usage and can book treatments at our award winning Chill spa. To book please Call 096 23511 or email email@example.com
Q: Do you have spa offers available?
A: Yes, our spa offers are visible on this page.
Q: How old do you have to be to use the Spa facilities at The Ice House?
A: you have to be 18 years old to use the Chill spa facilities at The Ice House.