Chilli Spa Guide
Ice House Spa was created to be relaxing without appearing stuffy. We avoid ‘rules’, but please read these guidelines to make sure you get the most from your time with us.
Opening Hours
DAILY 9.00am – 8.00pm. First treatment is at 10am to allow time for pre-treatment steam room and experience shower, with last treatment at 8.00pm.
Spa Bookings
Payment, Demand for private treatments is high, so avoid disappointment for the treatments you require by booking as far in advance you can. A credit card will be required to secure your booking.
Personal treatments are just one element of the Ice House experience. Our facilities all contribute to the Ice House experience of rest, rejuvenation and transformation.
If you are unsure of which treatments to book, our friendly booking team will assess your individual needs and recommend the most suitable treatments.
Cancellations
To change or cancel an appointment then we’d appreciate at least 24 hours notice, otherwise we’ll have to charge a 50% cancellation fee.
Mobile Phones
Ice House Spa is all about getting away from it all and enjoyment, so we ask that you switch off your mobile from the moment you arrive.
Children
Chill Spa is a strictly adults only environment
Our Therapists
We think our therapists are the best – the best at looking after clients, the best communicators and the best at performing effective treatments that make you feel great. Ice House therapists are NOT however, aloof – they are specially selected for friendliness to help you attain whatever outcome you seek, be it to address a specific health or wellness need (detoxify, inch-loss, firm, improve skin appearance, anti-ageing or post surgery recovery) or simply to help you rest, relax and rejuvenate.
Our Spa
We offer one of the most comprehensive ranges of spa therapies and treatments currently available and spent literally months trying the best spa products that had been recommended to us. Enjoy!
Facilities
There are 5 private treatment rooms, a steam room, an experience shower, caldarium, central relaxation lounge and outdoor Spa Garden.
Medical Conditions
At Chill Spa, all treatments are booked subject to medical status, which must be disclosed on booking, to ensure that you receive the best treatment possible. If you have a medical condition (such as any form of cancer experienced in the last 3 years), and would like to discuss the options available to you, our staff are happy to offer guidance and assistance. Suitability of treatments will be reconfirmed on arrival at Chill Spa.
Arrival Time
Clients are advised to make optimal use of their complimentary unrestricted access to the thermal suites throughout their stay. If clients have a treatment booked we recommend that, where possible, the client spends at least 1 hour in the Thermal Suite prior to the treatment.
What to Bring
Please bring your own swimwear for use in our thermal areas. Lockers are provided for the duration of your time at Chill Spa, and contain robes, slippers and toiletries for your enjoyment, with disposable underwear available on request.
Privacy
Our thermal suite and spa are gender neutral; there are no separate male and female areas in the communal Spa areas. We have dedicated male and female changing rooms.
